Legal
Privacy Policy
Last updated: September 2026. This explains how Brilliant Loft Solutions collects, uses and protects your personal data.
This is a general-purpose template and has not been reviewed by a solicitor. It should be checked against current UK GDPR and Data Protection Act 2018 requirements, and updated to reflect the business’s actual data practices, systems and third-party providers before publication.
1. Who We Are
Brilliant Loft Solutions (“we”, “us”, “our”) is the data controller for personal information collected through this website and in the course of providing loft insulation, boarding and conversion services. Brilliant Loft Solutions is part of the Brilliant Group, alongside Brilliant Plumbing and Brilliant Roofing Group.
2. What Information We Collect
We may collect: your name, phone number, email address and postal address; details about your property and the service you’ve enquired about; correspondence between us; and, where relevant, payment details (processed securely by a third-party payment provider — we do not store full card details). We do not knowingly collect any special category data.
3. How We Use Your Information
We use your information to: respond to enquiries and provide quotations; arrange and carry out surveys and work; process payments; provide our 12-month workmanship guarantee; and, where you’ve agreed, send you relevant updates about our services. We do not use your data for automated decision-making.
4. Our Legal Basis for Processing
We process your data on the basis of: performance of a contract (when you book a survey or work with us); legitimate interests (such as responding to enquiries and improving our service); and consent (for marketing communications, where applicable, which you can withdraw at any time).
5. Sharing Your Information
We do not sell your personal data. We may share information with: our own installers and surveyors carrying out your work; third-party service providers (such as payment processors, email or booking software); and our sister companies Brilliant Plumbing or Brilliant Roofing Group, only where you’ve asked to be put in touch with them. We may also share information where required by law.
6. How Long We Keep Your Information
We keep personal data for as long as necessary to provide our services, honour our 12-month workmanship guarantee, and comply with legal obligations (such as tax and accounting records). Enquiries that don’t proceed to a booking are retained for a limited period and then deleted.
7. Cookies
8. Your Rights
Under UK GDPR, you have the right to: access the personal data we hold about you; ask us to correct inaccurate data; ask us to delete your data, in certain circumstances; object to or restrict certain processing; and request that your data be provided in a portable format. To exercise any of these rights, contact us using the details below.
9. Keeping Your Data Secure
10. Complaints
11. Changes to This Policy
12. Contact
Questions About These Terms?
Talk to a Brilliant Loft Specialist
Free survey, fixed price, 12-month guarantee — the same standard in every one of London’s 33 boroughs.
